Great Tips for Providing Excellent Customer Service

Excellent customer service can create loyal customers for life who are willing to refer your business to friends, family and colleagues. Providing this type of excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your product or service.

Here a few ways you can start to create a pattern of excellent customer service in your small business.

1  Know Your Product or Service

In order to provide good customer service, you need to know what you’re selling, inside and out. Make sure you know how your product or service works so you can articulate potential customer questions

2  Be Friendly

As they say, customer service starts with a smile. When you are in a face-to-face situation, a warm greeting should be the first thing your customers see and hear when they ask for help.

3  Say Thank You

Gratitude is memorable, and it can remind your customers why they shopped at your store or hired your company. Regardless of the type of business you have, saying thank you after every transaction is one of the easiest ways to start a habit of good customer service.

4  Show Respect

Customer service can often involve emotions.  Never let your own emotions overtake your desire to see your customer walk away happy.

5  Listen

Listening is one of the simplest secrets of customer service. Listening means hearing what your customers are saying out loud, as well as what they are communicating non-verbally.

6  Be Responsive

There may be nothing worse than non-responsiveness to a customer who is trying to get help, resolve an issue, or find out more about what you’re selling. It’s important to respond quickly to all inquiries, even if it is only to say you are looking into the issue and will be back in touch.

-IBM